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Effects of Affective Trait on Employees' Job Burnout and Performance

[Speaker] Liu, Qishuo:1
[Co-author] Yao, Xiang:1, Liu, Ting:1, Pei, Huanchang:1
1:Peking University (China (People's Republic of China))

As the organizational competitive situation is more severe, employees' job burnout and performance arouse more and more attention. This research explored effects of employees' affective trait(positive and negative) on job burnout (emotional exhaustion, depersonalization and lack of personal accomplishement) and performance(sales performance and service performance). This idea was tested over the course of two workweeks with 1177 day-level ratings from 118 employees and 10 supervisors working in a call-center company affiliated to an Internet corportation.Results showed that positive affect negatively predicted job burnout, sales performance and service performance; Negative affect positively predicted job burnout and service performance while showed no correlation to sales performance. Results indicated that different kinds of task performance were influenced by affective trait distinguishably, and positive affective trait did help increase performance and alleviate job burnout while negative affective trait exerted influence oppositely. We discuss implications of these findings, limitations, and directions for future research.
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