Science of agency and automation design: Towards a model for effective human-automation interaction

[Speaker] Berberian, Bruno:1
[Co-author] Le Goff, Kevin:1,2, Rey, Arnaud:2, Haggard, Patrick:3
1:ONERA - The French Aerospace Lab (France), 2:Laboratoire de Psychologie Cognitive - CNRS - AMU (France), 3:Institute of Cognitive Neuroscience - University College London (United Kingdom)

Over the past 50 years, automation technology has profoundly changed our everyday life. While the public is generally enthusiastic about the potentiality offered by automation technology, recent tragedies remind us of the difficulties that human operators have in supervising highly automated systems. Here, we outline that the recent explosion of interest in the experience of being an agent ("agency") opens interesting novel avenues to explain and compensate such difficulties. After discussing how automation technology could dramatically change our experience of agency, we present three experiments that apply the framework of agency to the Human-Machine interface design in aeronautical context. Using an aircraft supervision task, we demonstrate that the principles suggested by recent studies of sense of agency make useful design suggestions for acceptable and more controllable automated interfaces. To conclude, we assume that the concept of agency has the potential to inspire further research and development of new automated technology.
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