Understanding Patient-physician Trust: Lessons from US and Insights to China

[Speaker] Wang, Ji:1
1:Nankai University (China (People's Republic of China))

This study aims to provide a critical review of current research regarding conceptualization, correlates, assessment and outcomes of trust-building in medical care in the USA. Furthermore, this review finds out the implications for easing the tension of patient-physician relationship in China.
Patient-physician trust is a complicated and multi-dimensional construct. Patient trust can be engendered by three key domains of perceived physician attributes: technical competency, interpersonal competency and empathy. Studies have found that trust to predict better medical care outcomes including satisfaction, continuity with the physician and self-reported adherence to medical advice.
Patient-physician trust deserves more systematic research attention from the perspective of social psychology. Qualified physicians should be technically competent as well as interpersonally competent. Further studies are needed to shape physicians' mind and behavior via possible intervention, so as to increase patient trust and improve associated outcomes in health care delivery.
Key words: patient-physician trust, interpersonal, empathy, intervention
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