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MOBBING, COPING WITH STRESS AND JOB BURNOUT AMONG POLISH NURSES

[Speaker] Wilczek Ruzyczka, Ewa:1
1:Cracow University (Poland)

Introduction. Mobbing, irrespective of its intensity, represents one of the most significant stressors and often leads to an irreversible psycho-deterioration of an individual. Overcoming a stressful situation at work requires specifying methods for coping with stress resulting in job burnout. Job burnout is a complex syndrome of emotional exhaustion, depersonalization and reduced personal accomplishment.
Objective. The aim of the study was to analyze interrelationships between mobbing, coping with stress and job burnout among nurses.
Material and methods. The study included 86 nurses and was based on three instruments: The Negative Acts Questionnaire (NAQ),COPE Inventory and Maslach Burnout Inventory (MBI).
Results and conclusions. A relationship was found between the preference for some specific stress management strategies and job burnout level, also after adjustment for the mobbing intensity, age and seniority of the respondents, thus empirically confirming a multifaceted nature of the unfavorable phenomena related to the work of a nurse.

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