Socio Psychological Research of Firefighters' Emotional Burnout

[Speaker] Ganiyeva, Shakhinur:1
[Co-author] Li, Yelena:1, Aymaganbetova, Olga:2, Garber, Alyona:3, Ikhsanova, Dilyara:1, Aimaganbetov, Akhmet:2
1:Turan University (Kazakhstan), 2:al-Farabi Kazakh National University (Kazakhstan), 3:Leipzig University (Germany)

The aim of this research is to study the peculiarities of emotional burnout of the employees of the fire department. Research applies the test of V. Boyko, K. Maslach and S. Jackson. The study shows that firefighters do not have a very high level of emotional exhaustion - 0%; high level - 34%; intermediate - 44%; low - 22%. Very high level of depersonalization characteristic of 8%; high level - 34%; intermediate - 40%; low - 18%. A very high level of professional success is typical for 12%; high - 10%; medium - 20%; low - 58%. Phase voltage high level of emotional burnout compared with 0%; average - 2%; low is 98%. The phase resistance with a high level of burnout was 2%; average - 68%; low - 30%. In the depletion phase, the high level of emotional burnout is not specific (0%); average - 22%; low - 78%.
Advanced Search